Thursday, February 9, 2012

Trouble Shooting and Security Cameras

Sorry I didn't post anything yesterday and being so late today, there hasn't been much going on. For all of this month till yesterday when I had time, I was trying to find a problem within our data for our property management web software. Each month I manually move the ledger system to the next month for each of the parks we own. As part of that process, I have several checks that I do to make sure that the property is ready to advance to the next month. One property of ours had a miss match from the money we collected to what it payed for. So it took me up till yesterday afternoon to find the problem and fix it. I had to load backups of our database to my development server till I could isolate when the problem happened and pick out what changes there where from before it happened to after it happened. Then I was able to find the problem and fix it. This problem was not like what normally happens when we have an allocation miss match, and normally it doesn't take that long to find and fix. Especially when I've been doing this for over a year now.

Then today I did some support tickets and in the afternoon set up a cameras remotely through Log Me In. Normally I support our different offices across the country through Apple's iChat Screen Sharing. But because this office had Window XP, I couldn't do my support my normal way. So once I helped them get it set up for my support account, then I got on and got things set up with their security camera as far as in there network is concerned. Now we just need Comcast open the modem up so they can web host the security camera to record in our office. Also while I was in their computer, I re-mapped a network drive coming from there other computer in the office so they could use there management software on this computer. After I did that, the employee there in the office said that he has had a couple people over in his office to fix the networking problem they had between the two computers, and they couldn't. I did it in under 5 minutes. All it was that the old network drive was set up by IP, and when they switched out there router with a new wireless one, the computers stopped talking to each other. So this time it is set up by the Net BIOS name, so if they have to swap out their router again, it shouldn't fail again.

It was nice doing something other than support and support tickets like I have been doing for most of this month so far, so it feels like. Sorry this is long, I just wanted to give you some background to help you follow what I was explaining. We'll see you tomorrow.

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